EmployBridge is the largest industrial staffing company in the U.S., with three decades of proven success. Its foundation is built upon unmatched industry expertise and specialized staffing delivery model, which provides its customers with temporary associates in manufacturing, logistics, warehousing, contact centers, and more.
Observe.AI will enable the EmployBridge Call Center Leadership to:
EmployBridge integrates Observe.AI with its contact center solution, Talkdesk Enterprise Cloud Contact Center, via Talkdesk AppConnect. As the world's first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform, facilitating every step of the process, from discovery to purchase.
"We are excited to partner with Observe.AI to unlock insights into our Contact Center operations. These new insights will allow us to quickly create the optimal customer-facing support team delivering the highest level of service to our customers," said Dale Sturgill, VP of Customer Operations
"At Observe.AI, we are excited about the impact we can create for EmployBridge and their customers. Being the largest industrial staffing firm in the country, EmployBridge puts a massive emphasis on how customer interactions are managed and with Observe.AI, there is 100% visibility to every voice interaction," remarked Pete Lee, Global Head of Strategic Alliances at Observe.AI.
SOURCE TalkDesk and Observe.AI
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