PeopleScout has recently launched its Beyond the Expected™ service approach at the North American CWS Summit in San Diego. Beyond the Expected challenges the status quo and anticipates buyers' expectations with a more specialized, innovative approach to managed service provider (MSP) solutions.
"All MSP buyers expect a strong process that results in cost reduction and compliance," said PeopleScout President Taryn Owen. "Our Beyond the Expected service approach is designed for those who are looking for something more, with greater specialization, faster response time and ongoing technology innovation to help our clients build their contingent workforce with the best talent, now and in the future."
The launch of PeopleScout's Beyond the Expected approach is the culmination of a yearlong reimagining of the company's MSP practice to better meet the evolving needs of MSP buyers. MSP usage has continued to grow steadily on the back of rising demand for contingent labor, with Everest Group estimating contingent spend under management by MSP providers to be in excess of $140 billionglobally. With rising usage comes rising expectations for MSP partnerships to deliver ongoing program evolution, produce actionable insights and leverage emerging technology.
Under the leadership of MSP Client Portfolio Leader Jennifer Torres, who joined PeopleScout in October 2018, PeopleScout re-structured its delivery organization into vertically-aligned client teams, increased its commitment to 24/7 concierge-level support and invested in technology to elevate visibility across the talent ecosystem. PeopleScout MSP solutions also go beyond the expected cost controls and process administration typical of standard MSP programs to deliver consultative insight, a uniquely transparent approach to partnership enabled by technology and enhanced supplier engagement.
Tenets of the Beyond the Expected service approach include:
"We understand that authentic, human connections are what make a great partnership and we are committed to transparency every step of the way," said PeopleScout MSP Client Portfolio Leader Jennifer Torres. "Our client-first Beyond the Expected service approach ensures our clients' goals are our top priority. This approach allows our teams to immerse themselves in our clients' culture to understand their specific staffing landscape and the trends that are affecting it, so that they can be consultative guides as we move towards what's coming next."
PeopleScout continues to be a leader in MSP, RPO and Total Workforce Solutions. In 2019, PeopleScout was named the No. 1 MSP provider on HRO Today's Baker's Dozen Customer Satisfaction Ratings for the third consecutive year. Also in 2019, PeopleScout was named a Leader and Star Performer in Everest Group's RPO Services PEAK Matrix™ Assessment. In 2018, PeopleScout was recognized as an Enterprise RPO Leader on HRO Today's Baker's Dozen Customer Satisfaction Ratings and the No. 2 provider on HRO Today's Baker's Dozen Customer Satisfaction Ratings for Total Workforce Solutions. PeopleScout's talent technology platform, Affinix, won the 2018 HRO Today TekTonic Award in the Candidate Experience category and the gold award in the Brandon Hall Group's 2018 Human Capital Management (HCM) Excellence Awards program.
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