Booking.com and the importance of travel reviews

June 18, 2019
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Recent data gathered by travel giant Booking.com suggests that reviews on travel agencies influence how consumers book in the future.

With the growth of the vacation rental sector, it's little surprise that consumers continue to turn to reviews to help them make what is an emotional decision and one that takes up a significant percentage of people's income. 

The online booking agency's survey of 21,500 travelers globally reveals that 53% of travelers have decided not to book accommodation because of negative reviews about the host.

In the U.K. the figure comes in at 42% of travelers.

The research also reveals that 75% of travelers rate reviews from others as important in helping find welcoming hosts before they book.

And, staff are rated higher than other categories such as cleanliness, value and location when it comes to choosing a stay.

Read more here

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