Interview: FirstService Residential's Alan Missen on enhancing the living experience

Chief Information Officer Alan Missen talks about how technology is helping facilitate communication between operations and communities in Texas.

The commercial real estate industry is not usually the first thought when it comes to technological advancements, but that is swiftly changing. Increasingly, tech is helping property managers to automate systems, improve the residential experience and alleviate communication issues.

FirstService Residential, which manages several communities across Texas including Austin and Dallas, kicked off 2019 with the delivery of enhanced technology for board members and a relaunch of its Connect resident portal. This property management platform offers resources for board members to more easily identify needed operational improvements, reduce costs and deliver better residential service.

The Connect platform, which also features downloadable apps for mobile devices, rolled out to the property managers, board members and residents of the nearly 8,000 communities the company manages. The portal provides self-service tools that allow all residents to use the platform for everything from booking amenities to paying association fees and submitting service requests.

In this interview, Alan Missen, Chief Information Officer of FirstService Residential, explores how technology has taken on an expanded role to facilitate communication and operations in managed communities across Texas.

GlobeSt.com: What have been the most impactful technology innovations to enhance the flow of communications for residents, board members and managers in HOA communities?

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