Top 3 portals asked to explain their charges by consumers

December 9, 2019
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Consumers were recently asked to send their questions to the portals to get answers that they couldn't get from their local agents, but needed answers to.

Many, many responses were sent in, which were whittled down to seven questions - four on fees, two about new ways of working with agents, and one about technology.

All have been answered by the portals, although with very different degrees of detail. Their responses are reproduced and reported in full here - unedited - and agents can make up their own minds as to how well the portals addressed or ducked the issues.

Here is a look at fees and the other subjects will be released at a later date.

QUESTION 1: There’s a feeling that portals charge some agents more than others, even when other factors are roughly equal. Is this correct? If so, why? Should agents argue and bargain to get a better deal?

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December 9, 2019

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