Accommod8u spokesperson has stated that maintenance requests are a norm for apartment buildings
The student housing company Accommod8u is firing back against allegations of poor maintenance at its properties in Waterloo in the wake of a data leak that saw two years worth of maintenance requests posted publicly to Reddit.
The anonymous Reddit user behind the post said the number of requests and the time it took management to deal with them painted a picture of "disregard" on the part of Accommod8u.
According to a spokesperson for Accommod8u, the information posted online lacked context and background.
"It is not a criticism of a company that maintenance requests are filed — they happen at apartment buildings across the region, across the city, across the province, every property manager or company," said spokesperson Danny Roth, who works with an external public relations firm.
"That's exactly what they're supposed to do is to have a system to receive property management requests or work orders from tenants and to address them."
Roth said many factors can affect the time it takes to respond to maintenance requests, such as tenants not being home during a scheduled maintenance appointment.
Overall, he said Accommod8u does a good job of maintaining its buildings and dealing with problems quickly.
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