Trip.com responds to coronavirus outbreak with the expansion of its cancellation service

March 5, 2020
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To deal with the continued effects of the coronavirus (COVID-19), Trip.com has reacted with a Safeguard Cancellation Guarantee service expansion.

Originally announced in January, the Trip.com Safeguard Cancellation Guarantee initiative offered cancelation waivers to customers affected by the COVID-19 outbreak.

As part of the new provisions, Trip.com will expand coverage of the initiative to individuals directly and unavoidably affected by the outbreak, providing the following cancellation provisions for bookings on Trip.com made before 11:59 p.m. on Feb. 23rd, for use before 11:59 p.m. on March 31st, according to the company.

Due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins (South Korea, Japan, Italy, etc.) may receive a full refund for any hotel, train ticket, airport transfer, car rental, tour, and attraction pass booking. 

Other coverage includes:

  1. Customers who are unable to travel as a result of diagnosis of the virus will be eligible for a guaranteed full refund for all products. 
  2. In support of the efforts of healthcare workers to contain the virus, Trip.com will provide a guaranteed full refund for all products to healthcare workers devoted to efforts directly related to the COVID-19 public health emergency, whose travel plans have been cancelled in order to remain on the frontlines of the fight against the virus.

Read more here

March 5, 2020

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