iBuying businesses have already restarted since the beginning of the pandemic, when the top four iBuying services in the States halted due to lockdown orders.

Zillow has already changed up how its iBuyer works, adding new measures to keep both consumers and employees safe, called ‘Move Forward. Stay Safe’. 

One of the significant changes in the Zillow Offers service, and in accordance with social distancing measures, sellers and buyers can utilize a number of virtual tools to help them tour homes safely via the Zillow website and app.

With this, all Zillow-owned homes feature proprietary 3D Home tours where buyers can schedule a virtual tour with an agent. In-person tours are still an option, though social distancing and further safety measures will still be enforced. 

Zillow President Jeremy Wacksman, said:

"Our goal at Zillow is to help people navigate what can be a stressful and complex process, and with Zillow Offers, give them a way to skip over a lot of the hassles and challenges of selling a home today. People still want - and need to - move. With new digital tools and health protocols, Zillow Offers can help people safely unlock the next stage of their lives with greater certainty, control and convenience."