AI, Chatbots, and other tech trends in Spain's HR sector

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

The payroll and Human Resources departments are in constant evolution since the arrival of social media and virtual exchange. New technologies that allow companies to adapt to changing markets and remain competitive and efficient in terms of productivity.

To help companies correctly face the digital transformation of their processes, Seresco, a leading Spanish company in software solutions/outsourcing of payroll and human resources, has identified the technological trends that are marking or will mark the evolution of the sector in this 2019 and that HR departments must take into account to continue moving towards the automation and digitalization of their processes.

1. Artificial Intelligence / Machine Learning

Machine learning has become a necessity for those who are looking for custom software. In this way, tasks such as the management of curriculums and cover letters can now be carried out through an artificial intelligence system, which saves time and resources for the company.

An additional benefit in the field of human resources software is the analytical evaluation of the candidates, free of human errors. With AI (Artificial Intelligence), HR departments have a tool for accurate analysis of employees from the submission of the application to continuous performance reviews.

2. Chatbots

Among the main technological trends of this 2019, Seresco points out chatbots as one of the tools that will most mark the HR sector. Chatbots are programs that allow conversations with automatic and preset answers for users. A tool increasingly implemented in all sectors, which in the field of HR begins to be incorporated to provide answers to the questions of employees.

By 2019, smart systems such as Siri or Alexa will also begin to play a role in talent management. In this case, these voice-activated chatbots will be able to answer employee questions and reduce the need for human resources departments to respond repetitively to the same queries.

3. Performance management and real-time feedback

Digital HR management platforms allow companies to optimize their performance. Thus, with good software, employees can receive constant feedback in real time, which reduces the need to schedule meetings and ends with the limitation of performance evaluation on a monthly or annual basis. In addition, real-time feedback provides a great opportunity for supervisors to have meaningful and future conversations about professional and personal development with employees, which could translate into greater commitment to the company and increased productivity.

4. Biometrics

Biometric clocks use biological markers to identify employees, minimizing the risk of assistance fraud. Popular biometric time tracking methods include fingerprint scanning and facial or iris recognition.

5. Health and technology

Another of the technological trends identified by Seresco for this 2019 is that portable devices will be used, increasingly, to control health in the workplace, something that could have a great impact in high-pressure environments. These portable systems track the heart rate, body temperature, pupil dilation and other factors, which provides information on the stressors or pains of employees and allows the administration to change the processes accordingly.

6. Middleware

It is a new term that has entered strongly this year. Middleware is software that allows integration by acting as a bridge between an operating system or database and applications, especially in a network. Normally, an HR department can use up to ten or eleven different systems only for recruitment, which means that there is no capacity to perform data storage or search, since they do not talk to each other. However, with the arrival of this software, it begins to collaborate with other technologies.

The computer program used in the human resources area should be able to easily connect with any third party system that is useful. This includes other tools within the sphere of people management, such as payroll software, as well as external platforms such as a business intelligence solution.

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

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