Hundreds of jobs created to generate new Airbnb Colombian customer service center

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

This is the company's first support center in the region with an aim to provide telephone and online support in Spanish, English and Portuguese to travelers and hosts from around the world.

The platform for renting homes for tourists, Airbnb, chose Bogotá to establish its first Support Center in Latin America, with which it seeks to strengthen its customer service services in the region.

According to the company, this center, which was developed in conjunction with the Sutherland firm, looks to provide telephone and online support to users in three languages: Spanish, English and Portuguese with 24/7 support.

“This announcement fills us with pride and renews our commitment to hosts and guests, especially from Latin America. Being able to provide services to our community from Bogotá through this office of our partner is another step we take in one of the regions of the world that is showing the greatest growth for the Airbnb business,” said Leo Tristao, General Manager of Airbnb for Brazil and South America.

According to María Victoria Bramati, Airbnb Public Affairs Manager, favorable conditions for investment in the BPO sector in Colombia, qualified and bilingual talent in Bogotá and the strategic location of the city were some of the reasons why they decided to open the customer service center in the country.

The company saw Colombia as being a very attractive country for the opening of its first support center in Latin America given the favorable conditions for investment in the BPO sector. In particular, Bramati explains, Airbnb saw Bogotá as a highly qualified and bilingual talent and a strategic location to provide the best service to hosts and guests in Latin America.

Although this is the first space for customer service established in Latin America, the company does not rule out opening new centers in the region in the future.

On the other hand, according to Bramati, the center will also be a generator of employment in the country, as close to 150 people are already working there and it is expected that by the end of this year more than 300 people will be supporting the regional operation of Airbnb.

"We are constantly searching for the best talent, therefore, those interested can see open vacancies through Sutherland," said Bramati.

Since Airbnb was founded in 2008, it records more than 500 million stays and in Latin America, on average, more than 157,000 guests use the platform to stay.

Similarly, according to internal company data during 2018, Airbnb hosts and guests generated more than 100 billion dollars in direct economic impact in 30 countries

In the case of Colombia, the company said that last year there were more than one million passenger arrivals to the country, through the application. These travelers generated an estimated direct economic impact of $ 560 million.

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

Join us November 12-15 for the Property Portal Watch Conference Madrid 2019.