myGeoTracking has recently announced integration with Zapier, a middleware that helps the customer connect their field operations data to any back-office of their choice. With myGeoTracking's 360 degree field service platform, Zapier and a catalog of business software apps, customers can automate their entire field-service workflow in a matter of days without needing a big in-house IT development team.
myGeoTracking’s integration with Zapier is intended to help the many thousands of field service businesses that are undertaking their digital transformation journey today. These companies often run into two key challenges:
- How to improve their field operations using modern phones, apps, and data.
- How to integrate data and events from field activities into their day-to-day software systems and processes.
myGeoTracking addresses the first challenge with a modern FSM platform that addresses their industry-specific operations workflow with scheduling, dispatch, field task logging, exception monitoring & reporting.
With its integration with Zapier, myGeoTracking meets the second challenge by connecting and transferring information to and from any HR, HelpDesk, CRM, Scheduling and Payroll system. Depending on a customer's requirements, myGeoTracking can create a custom workflow based on scheduled triggers Or ad hoc field event and user activities. These triggers can be connected with 3rd party business software to invoke actions such as ‘create new work order assignments for today’, ‘send attendance log for the last pay-period’, ‘create geofence for the new customer’, ‘update call center if an employee is late to assignment’ etc.
Below are just some of the exciting ways customers can integrate Zapier, Salesforce, and the other tools they love to use.
myGeoTracking to Slack:
As field reps visit customers, they can quickly share their notes and customer visit information directly on their Slack sales channel with the click of a button. This is enabled using a "Zap" template to link myGeoTracking and Slack. The notes shared in the notification can be customized to include time, geofence customer address, pictures, forms, etc.
myGeoTracking to HR / CRM platforms:
By enabling integration to any HR / HCM platform, the manual and time-consuming onboarding of field reps can be transformed into a seamless process. The employee is added to the (e.g. Bamboo HR, Greenhouse) platform and the information is exported to myGeoTracking along with their daily schedule. The employee is prompted to install the myGeoTracking app and all onboarding forms are dispatched to the employee to complete the process. Forms are dynamically routed to the HR department by myGeoTracking from the field
myGeoTracking to Google Sheets:
myGeoTracking directly integrates with Google Drive to read and write field activities to Google spreadsheets. Smaller teams managing their daily scheduling of tasks or invoicing on spreadsheets (instead of a full-blown HR platform) can now completely automate their workflow.
The Zapier-myGeoTracking partnership puts the power of field service automation in the hands of the customer.
Join us November 12-15 for the Property Portal Watch Conference Madrid 2019.