OnTheMarket accused of charging subscription fee to closed branch

OnTheMarket is being accused of charging subscriptions for two branches owned by the same agent, one of which, has been claimed to have closed down.

Ian King says he is still being charged for his long-closed Bearwood office because of “small print in the original [OTM] listing agreement.” 

King of Humberstones Homes in the West Midlands has claimed on several occasions in recent months, of invoices from OnTheMarket showing - among other things - a Humberstones branch that he closed.

The dispute has been going on for some months, with King providing evidence to OTM that the second branch no longer operates. 

Other portals accept that he has only one office and charge him accordingly, and King says OTM’s fees are now as expensive as Rightmove’s and higher than Zoopla’s.

In correspondence, King tells OnTheMarket:

“As discussed with yourselves I will not be paying for an office that doesn’t exist anymore so £354 will be what I pay hereon in.

“I have made my feelings clear by email and on social media – do not rip me off for two offices when I don’t have two anymore. You can quote whatever sub clause you want. You will get £354 for the duration of the term and nothing else. If you continue this harassment I will be cancelling at the end of the term too.”

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